Email Support
Please find below our support section about email. If you have a question that is not answered here, please contact us.
How do I configure email using Outlook Express?
To download your email withing Outlook Express, you must configure your POP3 account following with the procedures outlined below.
First you must open Microsoft Outlook Express and click on the Tools option from the menu bar. Now click on the Accounts option within the Tools menu, and select Add, from here you will be asked details about yourself and your company etc.
Once you have entered your Full Name and Email address, you will be presented with a screen for setting up Outlook with your e-mail server.
Make sure your incoming e-mail server is a POP3 server or it will not work correctly. All of the virtual servers we sell come with a Pop3 account.
Next you need to tell Outlook Express about the e-mail servers for sending and receiving e-mails. Simply enter in the Incoming e-mail server field the following data.
mail.yourdomain.com
Now enter your ISP's outgoing mail server name in the outgoing mail server field.
mail.yourdomain.com
Now click on Next to take you to the Mail Logon Screen from here you will be asked for your username and password that we supplied to you when you opened your account with WebFusion. This is to authenticate your identity, so that you can send and receive your e-mails.
Make sure you type both your username and password correctly (including the case of the letters) as you will not be able to retrieve your e-mail otherwise.
Now you need to configure Outlook Express to the correct type of connection that you are currently using on your computer. The options available are as follows:
- Connect Using a Phoneline
- Connect using a LAN
- I will establish a Connection Manually
Once you have selected one of these options your are now ready to receive your e-mails on your virtual server.
You should send mail through your ISP's mail server. This server is generally known as your outgoing mail server and usually has a name like mail.yourdomain.com.
I have received junk email (spam) from one of your customers and would like to send a complaint. Who do I contact?
Complaints about junk email can be sent to our abuse team at this email address: abuse@webfusion.co.uk.
Our terms and conditions prohibit all forms of unsolicited email and we take great care to fully investigate every complaint that we receive.
When sending your complaint it is important to forward the complete email including all the headers. Without these headers we are incapable of tracing the origin of the email.
I have a form that I want to e-mail results back to me, how do I do this using Microsoft FrontPage?
With FrontPage you must give it an e-mail address that you want your form results to be e-mailed back to, and we have to configure the extensions so that it knows the e-mail address is legitimate. So that you do not have to contact support to let us know what you want to use, we have already configured your FrontPage extensions to include the e-mail address 'info@yourdomain.dom'. This will then be forwarded to your pop account.
What is a POP mailbox?
A pop box is an allocated area for email. POP stands for Post Office Protocol. Often you will see POP3, this means version 3 of the Post Office Protocol.
You can connect to a POP box to retrieve mail, pop box's do not provide an email sending facility.
What is SMTP?
SMTP is an abbreviation for Simple Mail Transfer Protocol. SMTP is required to send email.
Is there a size limit for each email sent to my shared account?
Yes, there is a limit of 20MB for each email. If you need to receive attachments that are larger than this then you will need to find an alternative method.
How do I block e-mails coming into my account?
You can use Spamassassin to create a black list of email addresses you wish to block. You can do this from within the Email section of the HCP.
